Complaint I Submitted to the MBTA website

Hello,

This is my first complaint to the MBTA in almost 9 years of weekday ridership. I regularly ride both the C and D lines of the Green Line, and was particularly upset about the following incident.

Last Friday, 11/14, there had been an accident in the Green Line tunnel which caused me to be over an hour late for my destination. While these things do happen, it should have served as a reminder for T drivers that they need to be fully present while driving the train.

Unfortunately, that evening around 5 pm I was on the C Line, train 3816b. I boarded at Park Street, and once we exited the tunnel, the driver's cell phone began ringing constantly. Near St. Paul Street, the driver finally answered her phone, while driving the train. She informed the caller that she was driving and not supposed to be on her phone. She ended the conversation, and her phone continued to ring persistently until I departed the train at Englewood Avenue.

Please remind your drivers that they should not, under any circumstances, be using their cell phones while driving the train. In fact, their phones should be turned off and stowed, so that they cannot pose a distraction. There have been too many recent incidents on the T, and while these may not all be attributable to cell phones, the risk seems to be increasing.

I greatly appreciate being able to take the T, and even purchased my home based on its proximity to the T. But lately I have felt that my safety while riding the T is in greater peril, and I would hate to have to stop riding the T.

Thank you for your consideration,
Cheryl Stober